Refund and cancellation policy
In case Hague Hoppers has to cancel classes you will receive a full refund of your payment for the cancelled lessons. If we cancel due to any majeure and our fixed costs for arranging the classes already paid, we cannot refund you but we will try to find ways to compensate for the cancelled classes (via providing zoom classes and recaps or other ways).
If you cancel your paid order for more than 7 days before the course start date, we will refund 100% of the sum. If you cancel your paid order in the period of 7-1 days before the course start date, we will keep 10% of administration costs. After the beginning of the course, we can refund 50% of the price in case of cancellation from your side in the first 4 weeks of the course or offer you to transfer your order to the next block of the classes. We also kindly ask you to pay within 5 days after receiving the confirmation of your spot in the class as we often have waiting lists, so in case of non-payment during this period we keep the right to cancel your order and give your spot to the next person on the waiting list.
We generally don’t refund payments for certain classes you can’t attend due to reasons other than the one described above. But if you can’t attend a block because of medical reasons or other serious objections you will be offered credit so that you can take the remaining classes in the following block, depending on availability. You can make up the missed class with another group of the same level but please contact us first to be sure we have a spot for you there. No refund or alternative offers are given if you missed classes without contacting us in advance to arrange a possible credit.
Privacy and personal data
While registering with the Hoppers you give us some personal information we need to have to place you on the waiting list or in the class and send you recaps and information. Please let us know if you feel uncomfortable providing any of these pieces of information and we will try to find a solution. We use your personal data only to provide the best service for you and analyze our performance as a dance school. We can share this info with our teachers but not with third parties.
Rules of behaviour in the class and on the dancefloor
The teachers of the Hague Hoppers do their best to secure friendly and safe atmosphere in the class. Please follow the instructions carefully not to injure yourself or your partner. You are responsible for you own safety. Sometimes we do have minor incidents (kicking into somebody or an unfortunate slide) and in this case please inform the teachers and ask for help.
We kindly ask our students to refrain from deminishing comments during the class and “teaching” the fellow students. Please ask teachers if you have some discussion with your dancing partner about the moves or conduct of behaviour. If you are a helper in the class of the lower level, please keep your advanced knowledge and moves to yourself (it is hard, we know) and follow the theachers’ instructions not to disturb the learning process.
On the dancefloor, please mind other people around you while doing some wide and wild moves. Aerials are not allowed on the regular social dance. If you bumpt into other couple, say ‘sorry’ (at least).
Please remember that anybody has the right to ask anybody for a dance but anybody has the right to say ‘no’, too (in a nice and polite manner). If you see that your dancing partner feels uncomfortable, don’t hesitate to ask if you can adjust your dancing manner to make your shared experience more pleasant for both. It is a bon ton to change dancing partner after one-two dances and ask new people to dance to include them into the community.
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